At JOGIWOGI, we work to process and deliver your order as quickly and reliably as possible. Please review the information below regarding order processing, delivery times, tracking, and potential delays.

1. Order Processing

Orders are typically processed within 1–2 business days after your order is placed. Business days do not include weekends or U.S. holidays.

During periods of high order volume, promotions, or holidays, processing may take up to 5 business days.

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.

2. Standard Shipping

United States

Estimated delivery: 7–10 business days.

Delivery times may vary depending on your location, carrier availability, and other circumstances outside of our control. Orders shipping to Alaska or Hawaii may require additional delivery time due to carrier and logistical limitations.

International Shipping

Estimated delivery: 7–15 business days, where available.

International orders may take longer depending on customs clearance, local carrier processing, and destination-country requirements.

3. Expedited Shipping

Where expedited shipping is available:

Estimated delivery: 5–7 business days.

Expedited orders placed before the applicable daily processing cutoff may be processed on the same business day. Orders placed after the cutoff may be processed on the following business day.

Please note that expedited shipping speeds refer to the shipping transit period and do not necessarily include the standard order-processing period.

4. Order Tracking

Tracking information will be sent to the email address provided at checkout once your order ships.

You can use the tracking number to monitor your shipment's progress.

If you have not received your tracking information or are unable to locate your tracking email, please contact our customer support team, and we'll be happy to assist you.

5. Delivery Delays

While we do our best to meet the estimated delivery times above, delivery dates are estimates and cannot always be guaranteed.

Unexpected delays may occur because of circumstances outside JOGIWOGI's control, including:

• Severe weather
• Carrier delays or disruptions
• High seasonal shipping volume
• Customs processing
• Transportation disruptions
• Incorrect or incomplete shipping information
• Other unforeseen logistical circumstances

We appreciate your patience if your order experiences an unexpected delay.

6. Incorrect Shipping Information

Please carefully review your shipping address before completing your purchase.

If an order has not yet shipped and you notice an error in your shipping information, please contact us as soon as possible. We will do our best to update the information before shipment, but we cannot guarantee that changes can be made after an order has been processed or shipped.

If an order is returned to us because of an incorrect or incomplete address, please contact our support team so we can determine the best way to assist you.

7. Lost, Damaged, or Missing Packages

If your package appears to be lost, damaged, or has been marked as delivered but you cannot locate it, please contact us.

We will work with you to investigate the shipment and help determine the appropriate resolution.

For damaged packages, photographs of the package and product may be requested to help us process your claim.

8. Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

From time to time, JOGIWOGI may offer free shipping promotions on qualifying orders.

9. Shipping Policy Acknowledgment

By placing an order with JOGIWOGI, you acknowledge and agree to the shipping terms and estimated delivery timeframes described in this Shipping Policy.

If you have any questions regarding shipping or your order, please contact our customer support team. We're always happy to help.